Terms and Conditions

By accessing DiagBuddy.ai, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These terms govern your use of our AI-powered appliance diagnostic platform.

You must be a licensed appliance technician or authorized service professional to use our diagnostic services. By using DiagBuddy, you represent that you are qualified to perform appliance repairs in your jurisdiction.

2.1 DiagBuddy Platform

DiagBuddy is an advanced AI-powered platform designed to assist appliance technicians with diagnostics and repairs. Our service includes:

• AI-Powered Analysis: Advanced algorithms for analyzing appliance error codes, symptoms, and technical data
• Diagnostic Assistance: AI-generated insights and recommendations to support repair decision-making
• Technical Database: Comprehensive library of appliance specifications, wiring diagrams, and repair procedures
• Parts Integration: Direct integration with suppliers for pricing, availability, and ordering
• Reporting: Detailed diagnostic reports and repair documentation

2.2 Important Technician Disclaimer

2.3 Service Availability

We strive for high availability but do not guarantee uninterrupted access to our service. Scheduled maintenance and unexpected outages may occur.

3.1 Account Creation

To access our service, you must create an account by providing accurate, current, and complete information. You are responsible for:

• Safeguarding your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Maintaining the confidentiality of your password

3.2 Professional Verification

DiagBuddy.ai is intended exclusively for licensed appliance technicians and professional service providers. During registration, you may be required to provide:

• Proof of technician licensure or certification
• Business or company affiliation information
• Professional specialty and experience details

3.3 Account Termination

We reserve the right to terminate or suspend your account at our discretion, including for violations of these Terms or applicable law.

4.1 Permitted Uses

You may use DiagBuddy.ai only for lawful purposes and in accordance with these Terms. Specifically, you agree to:

• Use the service only for legitimate appliance repair and diagnostic purposes
• Provide accurate and complete appliance information when using the service
• Report any technical issues or concerns promptly
• Keep your account information current and accurate
• Use AI recommendations as guidance, not final authority

4.2 Prohibited Uses

You agree not to engage in any of the following prohibited activities:

Data and Security Violations

• Uploading sensitive customer data without proper authorization
• Sharing login credentials or access with unauthorized users
• Attempting to access other users' data or accounts
• Bypassing security measures or accessing restricted areas

System Abuse

• Attempting to hack, disrupt, or compromise our systems
• Uploading malicious files, viruses, or harmful code
• Overloading our servers with excessive requests
• Using automated tools to access the service without permission

Content Violations

• Uploading inappropriate, offensive, or illegal content
• Using the service for non-appliance repair purposes
• Misrepresenting your qualifications or business affiliation
• Impersonating other technicians or service companies

Legal Compliance

• Violating any applicable laws, regulations, or professional standards
• Using the service to facilitate illegal activities
• Infringing on intellectual property rights
• Performing repairs without proper licensing or certification

5.1 Our Intellectual Property

The DiagBuddy.ai service and its original content, features, and functionality are owned by DiagBuddy.ai and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

5.2 User Content

By uploading content to our service, you grant us a limited, non-exclusive, royalty-free license to:

• Use, store, and process the content for providing our services
• Analyze the content using our AI algorithms
• Create anonymized datasets for research and improvement purposes
• Share insights with authorized service technicians (with your consent)

5.3 AI Outputs

AI-generated insights, recommendations, and reports produced by our service are provided for your use in appliance repair. You may:

• Use AI outputs in your repair practice and documentation
• Share AI outputs with other authorized service technicians
• Include AI outputs in repair records and reports

However, you may not:

• Sell, license, or commercially distribute AI outputs
• Present AI outputs as your own original work
• Use AI outputs to train competing AI systems

6.1 Subscription Fees

Access to DiagBuddy.ai requires a valid subscription. Our pricing plans are available on our website and may be updated periodically.

6.2 Payment Terms

• Subscription fees are billed in advance on a monthly or annual basis
• Payments are processed securely through third-party payment processors
• All fees are non-refundable unless explicitly stated otherwise
• Late payments may result in service suspension or termination

6.3 Price Changes

We may change subscription prices at any time. Price changes will be communicated at least 30 days in advance and will not affect current billing cycles.

Your privacy is extremely important to us. Our collection and use of information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

7.1 Data Protection

DiagBuddy.ai is committed to protecting your data and ensuring compliance with applicable privacy regulations. By using our service, you agree to:

• Comply with all applicable privacy and data protection regulations
• Report any suspected security breaches immediately
• Use appropriate safeguards when accessing service information
• Maintain the confidentiality of customer and business information

7.2 Data Security

We implement industry-leading security measures, including:

• End-to-end encryption for data transmission and storage
• Multi-factor authentication and access controls
• Regular security audits and penetration testing
• Business continuity and disaster recovery plans

8.1 Appliance Repair Disclaimers

8.2 Service Disclaimers

The service is provided on an "AS IS" and "AS AVAILABLE" basis. We disclaim all warranties, express or implied, including:

• Merchantability or fitness for a particular purpose
• Accuracy or reliability of AI outputs
• Uninterrupted or error-free operation
• Security or privacy of data transmission

8.3 Limitation of Liability

To the maximum extent permitted by law, DiagBuddy.ai shall not be liable for:

• Any indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Repair errors or appliance damage resulting from service use
• Third-party claims arising from your use of the service

Our total liability shall not exceed the amount paid by you for the service in the 12 months preceding the claim.

You agree to defend, indemnify, and hold harmless DiagBuddy.ai and its officers, directors, employees, and agents from and against any claims, demands, losses, damages, costs, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the service in violation of these Terms
• Your violation of any applicable laws or regulations
• Your infringement of any third-party rights
• Your breach of data confidentiality or privacy obligations
• Any claims by customers or third parties related to your use of AI outputs

10.1 Termination by You

You may terminate your account at any time by contacting our support team or using the account deletion feature in your dashboard.

10.2 Termination by Us

We may terminate or suspend your account and access to the service immediately, without prior notice, for any reason, including:

• Breach of these Terms or applicable law
• Suspicious or fraudulent activity
• Non-payment of subscription fees
• Violation of professional standards or ethics

10.3 Effect of Termination

Upon termination:

• Your right to use the service will cease immediately
• We may delete your account and associated data
• Sections regarding liability, indemnification, and dispute resolution will survive
• You remain responsible for any outstanding payments

11.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles.

11.2 Dispute Resolution

Any disputes arising out of or relating to these Terms or the service shall be resolved through:

Informal Resolution

First, contact our support team to attempt to resolve the dispute informally.

Binding Arbitration

If informal resolution fails, disputes shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

11.3 Class Action Waiver

You agree to resolve disputes only on an individual basis and waive your right to participate in any class action lawsuits or class-wide arbitration.

11.4 Jurisdiction

You consent to the exclusive jurisdiction of the state and federal courts located in San Francisco County, California, for any disputes not subject to arbitration.

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last Updated" date at the top of these Terms
• Notify you via email or platform notification
• Provide a summary of key changes

Your continued use of the service after any changes constitutes acceptance of the new Terms. If you do not agree to the modified Terms, you must stop using the service.