Privacy Policy

This Privacy Policy describes how DiagBuddy ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our AI-powered appliance diagnostic platform and related services (collectively, the "Service").

We are committed to protecting your privacy and ensuring the security of your personal and business information. This policy explains our practices regarding the collection and use of information in compliance with applicable privacy laws and industry standards.

1.1 Information You Provide Directly

When you register for and use our Service, we may collect the following types of information:

• Account Information: Name, email address, professional credentials, institutional affiliation
• Profile Information: Service specialty, business information, preferences
• Payment Information: Billing address, payment method details (processed by secure third-party providers)
• Communications: Messages, feedback, and support requests you send to us

1.2 Appliance and Service Information

In the course of providing our diagnostic services, we may process:

• Appliance Data: Model numbers, serial numbers, error codes, and appliance specifications
• Service Records: Repair history, technician notes, parts information, and service reports
• Diagnostic Information: AI-generated insights, analysis results, and repair recommendations

1.3 Automatically Collected Information

We automatically collect certain information when you use our Service:

• Usage Data: How you interact with our platform, features used, time spent
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Access times, pages viewed, app crashes, and other system activity
• Cookies and Tracking: Information collected through cookies and similar technologies

2.1 Providing Our Services

• To deliver AI-powered diagnostic assistance and analysis
• To process and analyze appliance diagnostic data and repair information
• To generate diagnostic insights and recommendations
• To maintain and improve our platform functionality

2.2 Communication and Support

• To respond to your inquiries and provide customer support
• To send service-related notifications and updates
• To provide training and educational materials
• To deliver marketing communications (with your consent)

2.3 Research and Improvement

• To train and improve our AI models (using anonymized data only)
• To conduct research on diagnostic accuracy and repair outcomes
• To develop new features and improve existing ones
• To analyze usage patterns and optimize user experience

2.4 Legal and Security

• To comply with legal obligations and regulatory requirements
• To protect against fraud, abuse, and security threats
• To enforce our Terms of Service and other agreements
• To investigate and prevent unauthorized access or misuse

3.1 We Do Not Sell Your Information

We do not sell, trade, or rent your personal information or service data to third parties for marketing purposes. Our business model is based on providing diagnostic services, not data monetization.

3.2 Permitted Disclosures

We may share your information in the following circumstances:

With Your Consent

• When you explicitly authorize us to share information
• For collaboration with other technicians or service providers you designate

Service Providers

• With trusted third-party service providers who assist our operations
• Cloud hosting providers (AWS, Google Cloud) for data storage and processing
• Payment processors for billing and subscription management
• Analytics providers for platform improvement and optimization

Legal Requirements

• To comply with applicable laws, regulations, or legal processes
• To respond to government requests or investigations
• To protect our rights, property, or safety, or that of others
• In connection with a business transfer, merger, or acquisition

Service Operations

• To provide diagnostic services and support appliance repair operations
• To coordinate service with other technicians or suppliers (with authorization)
• To conduct quality assurance and improvement activities

We implement industry-leading security measures to protect your information:

You have several rights regarding your personal information:

5.1 Access and Portability

• Request access to your personal information we hold
• Receive a copy of your data in a portable format
• Review and download your account information

5.2 Correction and Updates

• Request correction of inaccurate or incomplete information
• Update your account information and preferences
• Modify your communication preferences

5.3 Deletion

• Request deletion of your personal information
• Close your account and remove associated data
• Note: Some data may be retained for legal or regulatory purposes

5.4 Opt-Out Rights

• Opt out of marketing communications
• Disable non-essential cookies and tracking
• Control data sharing for research purposes

5.5 Data Portability

• Export your data in a structured, machine-readable format
• Transfer data to other service providers or platforms
• Access your information without undue delay

We use cookies and similar technologies to enhance your experience:

6.1 Essential Cookies

These are required for the platform to function properly:

• Authentication: To keep you logged in securely
• Security: To protect against fraud and unauthorized access
• Session Management: To maintain your session state

6.2 Analytics Cookies

These help us understand how you use our platform:

• Usage Analytics: To track page views and user interactions
• Performance Monitoring: To identify and fix technical issues
• A/B Testing: To optimize user experience and features

6.3 Marketing Cookies

These are used only with your explicit consent:

• Targeted Advertising: To show relevant appliance repair content
• Retargeting: To bring you back to complete important actions

6.4 Managing Cookies

You can control cookie settings through:

• Your browser settings and privacy controls
• Our cookie preference center in the platform
• Opt-out links provided in marketing communications

DiagBuddy.ai operates globally and may transfer your information across borders:

7.1 Data Processing Locations

Your data may be processed in:

• The United States (our primary data center location)
• European Union countries (for EU-based customers)
• Other countries where our service providers operate

7.2 Safeguards for International Transfers

We ensure appropriate safeguards for international data transfers:

• Standard Contractual Clauses: Approved by the European Commission
• Adequacy Decisions: For transfers to countries with adequate protection
• Binding Corporate Rules: Our internal data protection policies
• Certification Schemes: Privacy Shield and other recognized frameworks

7.3 Your Rights in International Transfers

Regardless of where your data is processed, you retain all rights under this Privacy Policy and applicable law.

Our Service is designed for licensed appliance technicians and professional service providers. We do not knowingly collect personal information from individuals under 18 years of age or unlicensed individuals. If we become aware that we have collected personal information from an ineligible user, we will take steps to delete such information promptly.

For users between 13 and 18 years of age, we require parental or guardian consent and verification of professional status before allowing access to our diagnostic tools.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or platform notification
• Provide a summary of key changes
• Request your consent where required by law

Your continued use of our Service after any changes indicates your acceptance of the updated Privacy Policy.