DiagBuddy.ai — Our Application
Made by techs, for techs. DiagBuddy.ai is the #1 AI diagnostic platform trusted by The Appliance Guys, Genesis Appliance Repair, and technicians nationwide. Founded by Thomas Garren and Chris Becker right here in Missouri.
DiagBuddy delivers 30-second quick prescreens for fast triage, real-time parts lookup with live pricing, step-by-step testing procedures, and professional PDF report generation — all powered by dual AI models (Sophia XT and Gemini 3).
On this site, DiagBuddy powers Moe — our customer-facing AI assistant that diagnoses appliance issues and books repairs instantly through chat.
What DiagBuddy Brings to The Appliance Guys
5 Industry Modes
Appliance, HVAC, Phone Repair, IT Hardware, and Electrician diagnostic capabilities
Quick Triage
30-second prescreen identifies the most likely issue before a technician is dispatched
Multi-Language
15+ language support so every customer can communicate in their preferred language
Dual AI Models
Powered by Sophia XT and Gemini 3 for the most accurate diagnostic results
Platform Features
Everything a repair shop needs, powered by AI
Dual AI Models
Powered by Sophia XT and Gemini 3 — two AI engines working together to provide the most accurate diagnostics in the industry.
Real-Time Parts Lookup
Instant parts identification with live pricing from major suppliers. Know what you need and what it costs before you leave the shop.
Step-by-Step Testing
Guided diagnostic procedures that walk technicians through testing — from voltage checks to component isolation. Never miss a step.
Professional PDF Reports
Generate branded diagnostic reports for customers. Document findings, recommendations, and estimates — all in a professional format.
Team Management
Manage your repair shop's entire team. Track diagnostic history, assign jobs, and monitor performance analytics across all technicians.
Mobile-First PWA
Works on any device — web browser, iOS, Android. Progressive Web App design means it works offline too. Take it to every job site.
How Moe Works for Our Customers
DiagBuddy technology, simplified for homeowners
Describe Your Issue
Tell Moe what's wrong — strange noises, leaks, error codes. No technical knowledge required.
AI Diagnosis
Moe analyzes symptoms using the same AI that professional technicians trust nationwide.
Expert Recommendation
Get professional advice — whether it's a simple fix or needs a certified technician.
Instant Booking
Book a repair directly from the chat. Moe connects you to our HouseCallPro scheduling system.
Built by SophiaXT
DiagBuddy.ai is developed by SophiaXT — the same team behind the AI technology powering this website's chatbot, content management, and diagnostic systems.
Our mission is simple: give repair professionals the AI tools they need to work faster, diagnose smarter, and serve customers better. From the shop to the customer's living room, DiagBuddy bridges the gap between professional expertise and accessible service.
The Appliance Guys are proud early adopters — using DiagBuddy both internally for our technicians and externally through Moe for our customers.
